Question 1

What can I send with MyRunner?

Accepted Answer

Almost anything legal that fits in a vehicle — documents, packages, prescriptions, gifts, car parts, keys, groceries. See our Community Guidelines for prohibited items.

Question 2

How is pricing calculated?

Accepted Answer

$5.99 base + $1.50 per mile + $3 per extra stop. Tips are optional and 100% go to the driver.

Question 3

How fast is pickup?

Accepted Answer

Average pickup is under 12 minutes in covered metros. You'll see live ETA on your tracking screen.

Question 4

Are deliveries insured?

Accepted Answer

Yes — every delivery includes up to $100 of cargo insurance at no extra cost.

Question 5

How do I become a Runner?

Accepted Answer

Apply at /driver-signup. Submit your license, insurance, vehicle info, and pass a Checkr background check.

Question 6

How much do drivers make?

Accepted Answer

70% of every fee plus 100% of tips. Average earnings are $20–$35/hour depending on demand.

Question 7

When do drivers get paid?

Accepted Answer

After each delivery, earnings transfer to your linked bank via Stripe Connect on the standard payout schedule.

Question 8

Can I request a specific driver?

Accepted Answer

Yes. On the order screen, mark a Runner as preferred and they'll see a 'Requested You' badge on your future orders.

Question 9

Can I block a driver?

Accepted Answer

Yes. From any past order, tap Block driver. They will never be matched to your future requests.

Question 10

How do I delete my account?

Accepted Answer

Go to App → Settings → Delete account. Your data is removed within 30 days.

Question 11

How do I report someone?

Accepted Answer

From any order or your dashboard, tap Report. Choose a reason and add details — we review every report.

Question 12

How do refunds work?

Accepted Answer

Go to My Orders → Request Refund. Admin reviews within 1–3 business days. Approved refunds return to your original payment method.

Questions, answered.